Eurofit has been my go to for the last 4 or 5 years and, on the whole, they're great. However, there are 2 things that could be improved. 1, The Online 'booking' isn't fit for purpose. You should either make it genuinely a 'booking' system or clearly rename it 'booking request'. I booked my MOT online days before and on the Tuesday, I took it to the centre only to be told that they were fully booked so couldn't accept my booking. Someone had emailed me this info after I'd already left the house to drive there! If you are turning down the booking on the day of the booking, please - at least call the customer, we don't all check our spam boxes every half hour. If the 'booking' system relies on the man in the overalls to open up his paper diary and see how busy they are and then let the customer know via email ... that isn't good enough. It's 2018! 2, Am I asking too much to want some customer service? Mechanic anxiety is very real! We customers often find coming to you pretty scary (especially for faults or MOT's) and it would be reassuring if you guys cracked a smile or two or you know, at least faked the will to live? If you need help with this, the guys at Eurofit Halesfield will give you lessons, they definitely deserve a Happy customer award.