"I wouldn't exactly say they made me happy but the did service and MOT my car. Upon dropping off my car at the 11.30 slot that I booked I was a little bemused at the reply I got when I asked for a rough time it would be ready, I was told they have no idea but when I pushed for an estimated time the two people on the reception looked at each other and decided between them that around 3.00pm sounded ok, I did think that this was a long time to carry out this work when I had booked a time slot but it all worked out in the end but was closer to 4.00pm when it was finally completed."