Anonymous
Eurofit Cannock I have used this centre for the last 3 years or so for MOT’s and previously had good service so this most recent visit was disappointing. Pre booked an MOT at 10.15 on Saturday 16th September. Got email confirmation which I took with me. Arrived just after 10 expecting to be done and away around 11 Person on reception told me that yes they had me booked in - at 11.30. Showed him the email confirming the 10.15 appointment which he just ignored and said No its 11.30. Handwritten diary showed my booking with a time which had been scribbled out and 11.30 written next to it - so clearly another job had come in and they had bumped me down the queue without telling me - no missed call or email advising change of time - which would have been ok had i known about it in advance. Was assured they would get the car in ASAP but there were 2 in front of it for MOT’s even though I’d arrived at the time confirmed on the email for my MOT. On returning about an hour later had to go through the whole story again with the same bloke who took my keys off me only an hour earlier. Was made to feel like their changing the time of my pre-confirmed appointment without telling me was my fault. No issues with the actual MOT test but was annoyed at the service and staff attitude. Reception area very tired and stunk of cigarettes. Poor enough experience to make me look elsewhere next time.
7 months ago
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Eurofit Autocentres has a 4.6 average rating from 1,471 reviews

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