My experience is exactly the same as the ones below. I paid about £200 for them to tell me it was too damaged and needed the clean room and after the clean room tell me it would be £80 for motherboard, £395 for new heads and another £120 for recovery with a 50% chance of recovery. I gave up on it and never expected to ever get my data back. Fast forward 6 months and I am lucky enough to end up in a relationship with a guy that owns a data recovery company. The mother board was broken. It should have been no more than the £80 for the motherboard and £120 for data recovery. It did not need a clean room and there was nothing wrong with the heads. My partner recovered all my data at the first step of their diagnostic process. He said it was a simple and most normal type of problem. This company are either incompetent or cowboys. I think it is more the latter. Avoid at all costs.