Ordered some parts for a Dyson DC25. Delivery was within a few days which I found acceptable as I could have paid extra for a quicker one. Customer service was excellent as I had to contact them about the "compatible" post-motor filter I had ordered that didn't fit properly and therefore wasn't really compatible. Espares not only refunded me the cost of the part, they also refunded me the value of the delivery so that I didn't have to incur the cost again when I ordered the genuine Dyson part to replace the "compatible" one. All parts have now been fitted and are working great, giving the Dyson a new lease of life!