Tony
Firstly Espares.ie give you the impression you are dealing with an Irish company or least Irish branch of the company till you get letter from Irish Customs adding on further postal charges to you package based on estimated value on top of the delivery charge the company charged you making the product more expensive to buy from them. can possibly buy for lesser for lesser or same value buying from Irish supplier or retail store. Secondly I went o make query with the company relating to the extra charges as not informed there was going to be an extra Customs charge via Email as they do not have complaints phone number for Obvious reasons as bad customer service to deal with, My emails were ignored completely, so i tried chat and when i did get through it was guy called Mohamad who finally did give me some insight into why this extra charge was imposed and if i decline the product will go back to company & Ill be refunded but he was totally ignorant as he never allocated me enough time to respond and he just ended chat. Never again will I be dealing with this Company and it setup with only 2 ways to contact email n chat and from my experience neither are very helpful. they should not be allowed to be allowed to use a site with .IE in their site as they give the pretense they are an Irish company supplier or least Irish branch. If you purchasing from Ireland stay clear as you will not be notified bout extra custom charges and by time you pay the extra charges you more then likely can buy same produce for lesser or same value here in Ireland
1 year ago
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