Possibly the worst customer service I… Possibly the worst customer service I have ever experienced. Worse that Virgin Media and that's saying something. I placed an order for a part, but the wrong one was delivered. I was forced to do an online chat with an agent, because you can't actually ring eSpares, despite them publishing a number on their website - a message advises that their customer service is now fully digital and then hangs up. He advised to return the item and reorder the part, which I did. Guess what, the wrong part arrived again. Having had no success with an online chat I filled in their customer contact form with a full explanation of what happened and asking what I should do to ensure the correct part was delivered. What a fool I was to expect a sensible reply - instead I got a canned email advising the return procedure, which of course I'm fully familiar with having done that for the first incorrect delivery. I have replied to the email address that the canned mail came from but I'm fully expecting it to be an unmonitored mailbox and not receive a reply at all. It's a shame because I've used espares before, but clearly when something goes wrong they simply don't have the procedures or customer focus to resolve it properly.