Overall organisation - Michelle was brilliant. The whole process in terms of finding flights etc to fit our timings, arranging the seats etc was excellent. We felt the cost of the holiday in total was excellent value for money and will never book a holiday directly ourselves again! Sending the ticket pack through just before the holiday was an excellent touch and so was the lounge access - really added a sense of occasion to the holiday. Flights - Virgin were a really good airline to travel with. The seats booked together were great and the flights were all on time. New York - the hotel was in an excellent location. We walked everywhere from here and having done a far bit of exploring we would definitely stay in this area again. Barbados - the hotel was amazing. The room and hotel in general was very traditionally English and the staff were amazing. The standard of the room was phenomenal and the cleanliess etc was brilliant. Overall we had the best holiday we've ever been on and can't thank Michelle enough for this. Thanks for everything