Difficult to write a review until the whole holiday process has come to an end....ie. booked and completed. However, here is some feedback. Mathew Woodward seemed to be well in control and responded well to my May/June 2015 USA trip plans. It was his responsiveness that provided the edge over 4 other agencies who were also aiming to provide me with a price for this trip. This was a process that I have used before to obtain the best possible inclusive protected trip GUIDE price. I say guide price because only when you have a budgetary price can you finalise a trip of this nature. On 29th July I paid the deposit for our trip in May/June 2015...still reviewing in detail elements of our initial broad brush approach. It was now 12th Aug that in discussion with Mathew over a USA internal flight it appears that the USA internal flights have already been booked with no possibility of change. I was not made aware that the flights would be finalised so far in advance of the actual flight date. This means that I cannot vary my major USA trip details other than make minor hotel stay adjustments. I do know, and have experienced, that flights, rail tickets can be significantly cheaper if booked in advance, when relevant dates are released, ...however my view is that I should have been clearly informed that non-cancellable bookings were going to be made. In this situation, 10 months ahead of trip date, I do not believe that it was necessary to have made those firm flight bookings which have now locked me into a plan where there is little opportunity for flexibility. I have told Mathew that he should ensure that anyone else considering a similar sort of trip should be clearly advised about this. In summary, clients should be advised about the timing/costings of flight/transport bookings so that they can make their plans accordingly.