Disgusting service! Do not book with them. I submitted a form, requesting a call back. I waited a few days, which was fine. I understand work gets busy, especially now that other countries are opening up. I then phoned the agency after waiting a week. I spoke with a lady called ‘Hannah’ who then apologised and said she hadn’t seen the online submission. She then said she would get back to me the following week. I heard nothing. I waited two more weeks, spoke to someone called ‘Chris’ who said ‘Hannah’ had already picked up my request. He apologised for the late response and told me he would get Hannah to call me back. Hannah then called me back over 5 hours later, on a ‘No caller ID’ call. She said she would take a look at my request and get back to me the same day. I have still not heard back. Disgusting service. Maybe they have something against me? Who knows? Do not book with them. Both Hannah and Chris got disgusting personalities. I was ready to book my holiday ASAP but they ruined that. I wish nothing but the worst for those two.