It's no wonder Ergonomic Designs have such a high Customer Service rating. I recently ordered several items for my bathroom but as a result of a few problems I had to contact Customer Services and was dealing with Valentina. The initial problem was caused by a mistake on my part in ordering. Despite this Valentina dealt with my problem professionally and efficiently contacting me regularly to give me updates as she knew my Contractor's were waiting on parts. There were then further problems with the supplier delivering the wrong item and once again Valentina was very proactive in resolving it. Bathrooms are all finished now and look amazing. The same items were available on other sites but Ergonomic Designs provided the best price and delivery lead times and believe me I shopped around. I can't praise Ergonomic designs enough, especially Valentina. Thank you!