My shower tray and waste unit was due to be delivered on Monday. I had to take a valuable day off work as no timescale was given. After 3 p.m. i called to ask how much longer it would be until delivery. After Ergonomic Designs calling the supplier, they called me back and said there had been an issue and it would not be delivered today. I paid £45.99 for this service and not only did i not get a courtesy call to tell me of an issue bit i did not receive the service that i paid for. Ergomomic Designs have been helpful with resceduling the delivery, but i think the initial communication and service that i paid for has been poor, not to mention a completely wasted day off work. There has been no mention of any recompense which i feel is poor bearing in mind the circumstances. I await the newly agreed delivery date this Thursday...….since this issue the Team have made amends and their service on my second order was exemplary.