I found the initial enquiry form very laborious and over complicated for a lay person to complete. This difficulty lead to the installers quoting for the installation at the incorrect point. This could have been avoided by a short zoom call so as everyone could have been on the same page. The local “approved” installer was very unsatisfactory and they were the only ones in my area which was very frustrating and unfortunate. It meant that I had to do most of the work for the contractors as all they wanted to do was join the cables at both ends. Definitely more work needs to be done to expand the network of installers and to improve the enquiry experience.