Absolutely DIRE from start to finish; ordered an “ in stock” item that I was then told wasn’t “in stock”. Waited over a month for it to arrive ( New England kit - ordered on the DAY of release!!). Then whilst the shirt AND printing were on back order, I asked to change the number on the shirt - told no issue and it would be done. Called to check where it was - still on order. Had the number been changed? Yes no issue. Then the shirt was finally sent - but the player number hadn’t been changed! Rang and was told by Adam it would be fine as it’s “in the notes” but he would check and email me back - if it was wrong I’d get a replacement. NONE of that happened. Shirt arrived over a month after ordering - player number had NOT been amended. Rang and complained and was told it can’t be amended when it’s gone to print! Haha it HADNT gone to print when I changed the order! She was rude, obnoxious and eventually I hung up and complained as apparently she can’t escalate it. Suggested first they get some training as they all tell you something different! Made a complaint and was told by Pat - she could see they had fallen short and thanks for the complaint as it helps us to improve! NO offer to sort it. Seriously?!! The last order was wrong - wrong size, wrong items in the wrong size and then the quality of the t-shirts was less than you’d get on a discount market stall - save yourself the hassle and go straight to nike. If this is the “official” England store it’s a complete embarrassment! Avoid and save your money! They don’t give one toss once you’ve paid! I didn’t even get my delivery cost back to send the items back last time!