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England Store Reviews

3.67 Rating 782 Reviews

65 %

of reviewers recommend England Store

Company Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0845 862 9856

Email:

customerservices@englandstore.com

Location:

Unit 32 Wornal Park

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still no refund after 4 months of returning faulty items they received and lost by recorded delivery. The customer service is shocking, no one seems to take control of a return or complaint and they keep asking for the same information over and over which is so frustrating. Never will I order from them again which is a shame as the items originally arrived promptly. Let’s hope I eventually get a refund, I have been told to wait another another 5-7 days for the 3rd time. I’m not holding my breath”

Posted 2 months ago

“I am disappointed in this company trying to get my refund back now for ten weeks now please don't buy anything from this company its shocking the way they are been about my refund”

Posted 2 months ago

“never ever use this company complete rip off,, been over 6 weeks waiting for my refund , please avoid avoid aviod .. i'm going to report them and tack this further ...”

Posted 2 months ago

“Rip off company try better company like JD Sports or Direct Sports. First postage cost a way to high. Returns postage are costly too. Refunds take 30 days but they say 7-14 days. They hold on to your money to earn interest. Should only take 3 days to refund your money through PayPal still waiting 25 days started PayPal claim. So shop elsewhere to buy football shirts your warned….”

Posted 3 months ago

“Very poor quality, colour looks off-white, size doesn't look right. Safe to say I won't be back. VERY disappointed”

Posted 3 months ago

“Poor delivery time, when finally arrived poor quality. Total price with postage & handling charge £26.94 amount refunded £20.00. Dont use this company, buy elsewhere!!!!!”

Posted 3 months ago

“Terrible customer service. My order was placed early July, despatched to Hermes on 7th July and is now lost. Hermes instructed me to contact the seller, which I did, and customer services have now ignored 3 emails over a whole week. This was a birthday gift so really disappointed. Will not order again and still waiting for a replacement or a refund.”

Posted 4 months ago

“Offer services they can’t fulfil and aftercare is appalling. Very hard to speak to someone all automated.Do not recommend!”

Posted 4 months ago

“The service description is false - item marked as shipped but 3 days later still not with the delivery carrier. They state same day despatch and I paid for next day delivery.”

Posted 4 months ago

“Ordered an England shirt for my son after veering Germany , paid for next day delivery . Hadn’t arrived with no sign of it coming . This is disgusting service snd false advertising as it said it was in stock . This company shouldn’t ever be connected with England football”

Posted 4 months ago

“After one month my order has not been dispatched, even England has made it to the Final. The customer service staff did not even help with any information exchange. They just kept you waiting like an idiot. Must Avoid!”

Posted 4 months ago

“AVOID - charge for next day delivery but has no intention of that obligation. The customer service team is unwilling to help, shocking customer service. No other company has this problem with delivery services.”

Posted 4 months ago

“Absolutely appalling service. Placed 2 separate orders and paid for next day delivery. Neither arrived 3 days later. Instead of being upstanding, recognising the fault and doing something about the £8 delivery they charged per order, they pretty much ignored what I said and did nothing to compensate me for their error. Save yourself hassle for not buy from here”

Posted 4 months ago

“Ordered a Grealish shirt on 08/06/2021 (A Tuesday) with next day delivery. Didn't arrive until 19/06/2021, then when I open it it's missing the Grealish and 7 on the back (pretty much pay an extra £20 for this). Appalling service, and will have paid £13 for delivery (and return delivery) which by the sound of the other comments I won't be getting back.”

Posted 4 months ago

“Still awaiting a refund , credit card will be contacted re fraudulent transaction.”

Posted 4 months ago

“Avoid at all costs, will not refund the full amount and charge postage to return items too - a complete sham”

Posted 4 months ago

“Horrendous customer service! Told it would take 3 days for delivery, ended up being 15 days! Called six times and no one can provide any updates! Told would get printing cost refunded then they refused to honour! Avoid at all costs!!!!”

Posted 4 months ago

“Shirt has arrived in perfect condition, no problems whatsoever with regards to quality despite other reviews on this site. There was a bit of a delay between order being made and it arriving, however surely this is to be expected during times of covid and the fact that the company is most likely overwhemed with business due to the EURO's. I read reviews after I made my order and I was concerned, however I have no issues and the product is fine.”

Posted 4 months ago

“HORRENDOUS FRAUD COMPANY!! Avoid!! I wish I listened to the reviews. I tried to contact them there was no number no email but you could “chat”. It was automated and there was never an advisor. Paid next day delivery months later items never arrived. Had to contact Amex for a refund then funnily enough I got an email saying how they had cancelled my order. Only because Amex got involved and got the money back. Better ordering off sports direct or something like that. I can’t believe England have this company as a partner! Terrible!”

Posted 4 months ago

“Just an update for anyone still waiting for a shirt (personalised or away). I have finally been told today that no stock is expected anytime soon and have been advised to cancel my order. This is despite me being told around 10 times over the past 3 weeks my order was being processed and i was even told on Monday my shirt was with the personalisation team and was promised it would be with me by yesterday. It was only when i rang up today wanting to know why i was lied too that a manager told me i had been lied too throughout the process and my shirt is not in stock and was never with the personalisation team. Without doubt the worst customer experience i have ever had. Very stressful and upsetting considering this is the Official England Store which meant I and many other fans saw this as the most trustworthy and reliable place to order our England merchandise for a major tournament.”

Posted 4 months ago

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England Store is rated 3.67 based on 782 reviews