England Store Reviews

3.7 Rating 786 Reviews

65 %

of reviewers recommend England Store

Company Reviews

Metrics

Info

3.7

Based on 786 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0845 862 9856

Email:

customerservices@englandstore.com

Location:

Unit 32 Wornal Park

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did receive a refund”

Helpful Report

Posted 2 months ago

“I paid for a top for my son and then read the reviews, I have had a different experience. The top arrived earlier than expected, its good quality and I have a very happy son. I will use this company again.”

Helpful Report

Posted 4 months ago

“Still hasn’t arrived after 1 month, tracking hasn’t updated and customer service extremely unhelpful. Have no clue where my parcel is and if it will ever arrive. Do not recommending ordering from here - complete waste of time as it never arrives or takes forever anyway! Ordered on the 14th November.”

Helpful Report

Posted 5 months ago

“Three weeks and still no sign or any communication about my order, they are happy to take your money but dont have any intention of sending the products out, can only contact through online chat, the web site says the shirts are in stock and they keep telling me there awaiting more stock.”

Helpful Report

Posted 5 months ago

“Still no refund after 4 months of returning faulty items they received and lost by recorded delivery. The customer service is shocking, no one seems to take control of a return or complaint and they keep asking for the same information over and over which is so frustrating. Never will I order from them again which is a shame as the items originally arrived promptly. Let’s hope I eventually get a refund, I have been told to wait another another 5-7 days for the 3rd time. I’m not holding my breath”

Helpful Report

Posted 8 months ago

“I am disappointed in this company trying to get my refund back now for ten weeks now please don't buy anything from this company its shocking the way they are been about my refund”

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Posted 8 months ago

“never ever use this company complete rip off,, been over 6 weeks waiting for my refund , please avoid avoid aviod .. i'm going to report them and tack this further ...”

Helpful Report

Posted 8 months ago

“Rip off company try better company like JD Sports or Direct Sports. First postage cost a way to high. Returns postage are costly too. Refunds take 30 days but they say 7-14 days. They hold on to your money to earn interest. Should only take 3 days to refund your money through PayPal still waiting 25 days started PayPal claim. So shop elsewhere to buy football shirts your warned….”

Helpful Report

Posted 9 months ago

“Very poor quality, colour looks off-white, size doesn't look right. Safe to say I won't be back. VERY disappointed”

Helpful Report

Posted 9 months ago

“Poor delivery time, when finally arrived poor quality. Total price with postage & handling charge £26.94 amount refunded £20.00. Dont use this company, buy elsewhere!!!!!”

Helpful Report

Posted 9 months ago

“Terrible customer service. My order was placed early July, despatched to Hermes on 7th July and is now lost. Hermes instructed me to contact the seller, which I did, and customer services have now ignored 3 emails over a whole week. This was a birthday gift so really disappointed. Will not order again and still waiting for a replacement or a refund.”

Helpful Report

Posted 10 months ago

“Offer services they can’t fulfil and aftercare is appalling. Very hard to speak to someone all automated.Do not recommend!”

Helpful Report

Posted 10 months ago

“The service description is false - item marked as shipped but 3 days later still not with the delivery carrier. They state same day despatch and I paid for next day delivery.”

Helpful Report

Posted 10 months ago

“Ordered an England shirt for my son after veering Germany , paid for next day delivery . Hadn’t arrived with no sign of it coming . This is disgusting service snd false advertising as it said it was in stock . This company shouldn’t ever be connected with England football”

Helpful Report

Posted 10 months ago

“After one month my order has not been dispatched, even England has made it to the Final. The customer service staff did not even help with any information exchange. They just kept you waiting like an idiot. Must Avoid!”

Helpful Report

Posted 10 months ago

“AVOID - charge for next day delivery but has no intention of that obligation. The customer service team is unwilling to help, shocking customer service. No other company has this problem with delivery services.”

Helpful Report

Posted 10 months ago

“Absolutely appalling service. Placed 2 separate orders and paid for next day delivery. Neither arrived 3 days later. Instead of being upstanding, recognising the fault and doing something about the £8 delivery they charged per order, they pretty much ignored what I said and did nothing to compensate me for their error. Save yourself hassle for not buy from here”

Helpful Report

Posted 10 months ago

“Ordered a Grealish shirt on 08/06/2021 (A Tuesday) with next day delivery. Didn't arrive until 19/06/2021, then when I open it it's missing the Grealish and 7 on the back (pretty much pay an extra £20 for this). Appalling service, and will have paid £13 for delivery (and return delivery) which by the sound of the other comments I won't be getting back.”

Helpful Report

Posted 10 months ago

“Still awaiting a refund , credit card will be contacted re fraudulent transaction.”

Helpful Report

Posted 10 months ago

“Avoid at all costs, will not refund the full amount and charge postage to return items too - a complete sham”

Helpful Report

Posted 10 months ago

England Store is rated 3.66 based on 786 reviews