Yet another story in the same vein as previous complaints about the atrocious service from England Store. I bought a t-shirt which was too large - partly because the sizing guidelines (male or female) did not apply to a unisex shirt so I was guessing. I wanted to exchange but there is no option for this, no option to return for free within 14 days - only the option to pay for the privilege of returning an item I was looking forward to wearing and would have loved in the correct size. I emailed customer support but received an automated email about how to return an item. It's embarrassing and a disgrace, considering how much revenue is being made. Free returns and making the customer journey as easy as possible is standard practice for most online retailers. Now I am left with a t-shirt I will not be wearing with pride.