I am very unhappy with the experience of purchasing a football kit for my child from England Store, which had a name of Rashford on it. The size didn't fit, so I wanted to return the item. The return was rejected on the basis that the item has been 'personalised', even though the website stated that the item was 'in stock' and 'ready for dispatch', that is, it was not made-to-order. There was no warning at the moment of placing the order that the item was 'personalised' and therefore unreturnable. The delivery was much slower than promised on the website. I contacted the Customer Service twice on phone, and the person I spoke to was useless, and twice by e-mail and never got a response. Will not purchase from this shop again and will not recommend to others.