Large order including friends birthday present was despatched to wrong address and i had to chase for nearly 3 months for a refund. I asked for a freebie for being a patient customer to which I was offered a "freebie", when i came to redeem the "freebie" wasn't one of my choice from the website. It was one of the rubbish things they offer over qualifying orders e.g. a plaster box or a pen. After saying this was a bit of a rubbish freebie for having to email and ring weekly to ask where my refund was, which would be with me in "7 days". I was offered a £5 voucher which had an expiry date and a minimum spend. Nice products can't deny it hence the 2 stars... poooorrrrrr customer service!!!!!!