No help whatsoever when I really needed help after having a problem with my car on return from holiday. I was left stranded around the corner from the hotel at Heathrow Airport. I didn't know that there was a problem until I started to drive the car a few yards. I then stopped at the safest spot away from the double yellow lines around the corner. My car was making a loud noise each time Braked and I didn't know if it was safe. I rang your team straight away and expressed my fears about driving any further. I was told that because the car was mobile I wasn't covered with my policy and would have to pay over a hundred pounds (I cannot remember the exact amount) before anyone would come out to me. I was shocked at this and in tears. The alternative was I was advised to drive to the nearest garage. I had to rely on the help of the public to tell me where that was and assist me in getting there because I also had a problem with my sat nav and didn't have a clue where that was. I also told a member of your team that I was miles from home and didn't know the area at all. Incidentally, this was also at the time when we had the most severe weather. I felt very badly let down by your company. Recently, I received information regarding policy renewal. I twice emailed the exact address given and my emails came back as unable to send. I subsequently rang and spoke to one of your team and explained this as well as informing them that I did not wish to renew my policy. I was told that this would be auctioned. I have since received an email saying that my policy has been automatically renewed and the money has been taken from my account. I contacted another member of your team on the 23rd June asking for the policy to be cancelled and my money refunded. I have again been advised that this will be auctioned. I am sure you will understand why I have given a very poor rating.