Car would not start,the pick up truck from owl turned up and jump started the engine, the man said to drive around for about half an hour and it would be ok,next day my car would not start again so I called again to tell them because obviously it was more than a flat battery but was refused a call out unless I paid as it was for the same fault and it was already fixed, the man from owl didn't test my battery and told me that he didn't want to sell me a new battery if I didn't need to buy one,he was with me for about 5 minutes ,which in my opinion wasn't very long to see if the problem was not just a flat battery.