I felt very disappointed in the service! I had to make a second call out for the same fault, and although the fault was with the garage, I was still alone and stranded on a motorway junction in need of recovery, However to be recovered by yourselves would have cost me an extra £159. While I now understand this was in the small print, your policy in this matter put me in a very difficult and unnecessary situation. I found the extra fees to be excessive and unaffordable, Fortunately a friend was passing who was able to assist in getting my car to a safe place, I also as a result had to put on other people and disrupt their day in order to sort out the problem, which they were were willing to do. I would also like to point out the stress created by the amount of adverts. Were I to write a comedy scetch, I could do no better than to have an 'emergency' help line with 15 mins of adverts at the beginning. If you are reading this I'm sure you can empathize with how I feel. Having your helpline in our car gives me no reassurance whatsoever.