I gave a poor as I was trying to cover my van for breakdown cover. I had previous experience with another company covering me and then later saying my van was too long so it wasn't covered. So I told the assistant that my van was 5.3 m long and asked if I was still covered. She assured me I was and it did not matter what length and width it was. When I got the documents I readall the smal print and guess what. My van was not covered it was too long! I rang up and they said that I coul have my money back as it had only just ben issued (rather than a mistake had been made). However, the 2 assistants I spoke to were really nice and polite particularly the first one.