Appointment booked online 4 days prior for 2 front tyres. Chose 9am so it wouldn't impact on my work day too much. I arrived at 8.40 because the traffic was lighter than I expected. The guy on reception booked me in and I explained I would sit and wait. He said I had been double booked so there would be a bot of a wait. I sat in the waiting room. I waited and waited. Many blokes milling around, smoking in groups out the back, singing, dancing, swearing, general very loud banter but not much work happening. Eventually my car was ready at 11.10, over 2 hours of my work day missed. Manager apologised but didn't seem sincere, absolute chaos, poorly managed. Won't be returning.