I am very very sorry to have to write such a scathing comment. These guys have been brilliant in several previous transactions and as such I have had the most complete faith in this company for vaping products and accessories. Unfortunately following a problem initially perceived to be in the battery mod of my device (which were replaced to be checked very quickly) it was discovered that the MOD was the faulty device. This device was checked and confirmed within 48 hours; however 10 days after the fault was discovered I am still without a device and my smoking cessation plan has been greatly affected. Please be sympathetic to this company but if you are a habitual smoker avoid like plague!