I have purchased several items in the past from Electric Tobacconist and found their service excellent. However, last week I bought a Kangertech Cupti from them which is faulty and possibly dangerous. I have e-mailed them four times initially asking for advice. They completely ignored me. I then e-mailed them asking for instructions on how I can return the faulty and pricey item. Again they ignored me. The company has no phone number to contact them. I eventually found a number for their Accounts Dept, but they seemingly have a policy to not answer the phone. I would never deal with this company again and would warn anyone against dealing with them.