Retail service was fine but the products are awful and not as advertised. I bought a trial selection of disposable menthol ecig. The smallest of these claims to offer around 300 puffs. Rubbish! Not even half of that. The blu model tastes great but ran out within two hours of very light intermittent use. But even worse is the Gamucci 500 puff model... That began to flash and packed up within LESS than 30 minutes. These are terrible products and it is very irresponsible to sell them with these performance claims. I have wasted nearly fifty pounds. I cannot recommend electrictobacconist. And I am usually very careful to give praise where due. But this time, no. Avoid them.