I was hesitant to use this company. There were two main reasons for my reluctance. First the price seemed too good to be true and second the are some horrible reviews out their. As I was paying with PayPal I knew I could get my money back if the product did not arrive or was faulty or not as described for example not new. Cilla Black would have been pleased ,surprise surprise, a brand new cheaper than anyone else I found on the net Ninja Air Fryer. It arrived 3 days after it was ordered..its new,not broken,works out the box and the wife has not stopped experimenting. Thank you Electric shop for ruining my hopes to lose weight...really an air fried breakfast! It's all your fault!