I will never shop with these guys again. Never shopping with these guys again. A woman from Electrical World called me after recieving the item asking me why I was returning it despite me enclosing the reason in the package. She then said she will process the refund. I had to wait over 12 days to get a refund after they received the returned item. I contacted support five times and was told three times it had been processed by Paypal which it clearly had not. Customers who call their support line for refunds are asked to email in, they clearly are not keen on giving refunds or speaking to customers about refunds. No idea how others give these guys five stars.