The hen house was delivered next day, I agree with other customers that there was no contact from the company or courier regarding delivery but this wasn't a problem. The problems started when we came to assemble the house. There was no part J, which was the initial part to fix, I assume this is rubber feet for the house. We then couldn't assemble the side panels without a mallet to bash the screws into the predrilled holes at an angle. The roof panel hinges were on the wrong way round so needed to be removed then refitted. The roof does not close flush so we've had to put roof felting on, and there are small gaps round the sides. The "removable bottom tray" will never come out without dismantling the whole house. The run won't fit flush to the house, especially now we've fixed the chickenguard above the door, which was allegedly compatible. At each step it took some time to work out it was the product that was wrong, rather than our understanding of the instructions, so the whole build took many hours. I contacted eggshell who suggested I was either lying or incompetent "We find it strange that you encountered such problems as we have been selling these for 10 years and no one had problems assembling it. We can provide you with hundreds of satisfied customer and pictures of their constructions of the house and the run attached." Read on in these reviews and you'll see we are not the only customers to have problems, and not the only ones to have poor customer service. Only buy from them if you are prepared to spend the time to make a poor quality product from a company with no respect for their customers.