Beyond "very poor" (the lowest option offered here) - they were absolutely vile and horrendous! I ordered flowers and a vase for the children of a friend in Devon who had sadly passed away from Cancer - the note that I had included clearly indicated this. Yet this heartless, morally defunct company sent this grieving family, dead, rotting flowers. The family were so shocked when they opened it! The daughter contacted E-florist directly describing the condition of the flowers. Their customer services said that she would have to upload pictures of them, which she did. Despite this they just made excuses about the time of year and post and all sorts excuses rather than taking responsibility for it and simply sending a replacement. They made no effort to rectify the problem but instead obfuscated. They were rude and dismissive, telling her that she should simply strip out the dead flowers and they would be fine - despite the fact that almost all of them were dead or nearly dead and putrid! The family did not initially tell me, seeking to spare my feelings; I only learned of it later after noting their hesitation to talk about it. I was absolutely horrified when I heard! I cannot understand how a company like this could be allowed to trade! I had never used them before and obviously would never use them again! They should be investigated. There are no words to describe the distress they have caused.