I cannot believe I am looking at the same company. The installation was completed on 9th February 2019 having been rescheduled from the 8th due to bad weather. The install team arrived at 10.30 and left site at 21.00 The late completion time meant that I could neither see the installation in daylight or a functioning PV solar system. On the weekend of 9/10 February Solaxcloud.com was in outrage. I managed to connect to the the Solax system via an iOS app on the 10th February 2019 this showed some activity and continues to do so. On the morning of 10th February I received an email from Tigo systems. I followed the instructions and created a user profile. The Tigo site is showing that I do not have an installation. The Tigo device at my premises presented as a WiFi network connection on the 9th February, this had gone on the morning of the 10th February and has not been seen again. I had been advised by the installation operators that the Tigo and Solax systems would spring to life on Monday 11th February, that everything would be fine then, that I would receive a call from the team in the office to talk me through the system. None of that has happened. Asides from a failure to provide a functioning system, an explanation as to why it is not working or a process of rectifying the electrical faults the physical installation is well below any acceptable standards of a professional installer. Multiple instances of lose cables are strewn across the roof area. This is an area that has both wildlife and domestic cats. To leave lose cables on show is unprofessional. Over 50 hours I have sent multiple emails, Twitter messages and a telephone call. I have emailed the MD and messaged through LinkedIn. 24 hours ago I was promised a 'call back' from their switchboard. Still nothing. Here are the photographs of the installation: https://twitter.com/wirralcoverup/status/1095323456823021568 I believed the reviews on this site. My experience is telling me something very different