I am an ex-employee and have been a customer for over 20 years. I changed my phone contract in Feb 19 and have recently seen that my bill went from 28 to over 44 pounds. I looks like my friends & family discount was not input against my account. I called today to see why this has happened. No real explanation and also said that they couldn't add the discount mid contract. I am very disappointed with the lack of explanation and lack of action to resolve my issue. Will not be renewing with them if this is the attitude they think is helpful.
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