Poor costumer service as the staff is not fully trained. I clearly ordered a phone and the confirmation which i am getting on the app is not for the one i was requiring on the store. All agents are adviving to visit the same store to get the order changed, however the mistake was not mine and for me is a long way to go back to the same place and lot of money to pay for a EE mistake. As soon as i am calling the store they said to call other number. Which number? I do not have any idea. Definately not a good assistance, poor training provided and not a network where to feel valued. I am leaving a 1, however should be less than 0.