My wife went to Broughton and Dom apparently missold her a broadband deal. It was only because BT,our current broadband supplier sent us an email and in a telephone conversation, advised us that it was not the deal we thought it was,that we realised.My wife went in originally to get a new phone under her ee contract. Dom enticed my wife to change to ee broadband ,and the whole deal ie phone and WiFi would end up about £7 a month cheaper than our current deal with bt, apparently. However,Dom did not mention that we would have to pay BT'S contract cancellation charges of £134,in our case. He also threw in a Galaxy 10 as part of the deal. My wife later finds out there is a £16 a month charge for it. My wife also understood that because BT and ee were under the same umbrella,the WiFi would remain with bt. Not so of course. My wife has gone back and cancelled the 'deal' and no longer wants to be given false information and only half a story.After reading some of the poor reviews about ee , we think it's the wisest thing to do.And perhaps a visit to the Consumer Protection might not be out of order.