The website was excellent and the product was great. our problem was with the delivery. It turned out that our address was incorrect on the outer packaging - easy to do as we are *** not ***...But this meant the parcel was not delivered even though we stayed home at the allotted time. I had to chase through parcel tracking as I did not know what had happened. The update online said parcel had been delivered and signed for by my husband - not true! A neighbour eventually left it outside my front door later in the day - not secure ! A simple error, could but it could have resulted in loss of my package, and it was most inconvenient.