EDF wanted me to transfer onto a smart meter, so we did. I had to use the EDF app to top up both gas and electric. However, within a couple of months the app would no longer show the balance on my gas or electric so we didn’t know when we needed to top up. What an absolute useless app and company. When I tried to complain by EDF what’s app that didn’t work either. The worst customer service I have ever experienced from any company I have ever dealt with. The only reason I gave 1 star is because I couldn’t give less
2 years ago
EDF Energy has a
1.2
average rating
from
587
reviews
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