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"Rang to check before ordering decking and ground membrane, and was led to believe delivery would be the following week. This worked for me so I placed the order online. I then received an email advising the delivery would be in 2 days when I could not be around. They returned my call after two phone and 1 online messages. I was given the party line and advised I could rearrange if I paid £60! Or they will leave it on the drive in an agreed place and the driver would call before delivery; this is the option I chose. I left for work the following morning to find it already delivered with no call from the driver at all, even though there were cars on the drive! I was advised they had used a different haulage company who had delivered too early to call! Unfortunately the load was now not in the agreed place and on show for potential theft which would have been my responsibility. The standard of the decking I have to say was ok with only a couple of minor issues, although if you are also purchasing fascia boards I would suggest just buying longer decking boards as they exactly the same. The standard of the 'super heavy' membrane however was extremely poor to the extent that I questioned whether I had received the wrong one. Apparently I hadn't! It's not fit for purpose. The basic concept of delivery is round the wrong way. You have to order to then be given a delivery date. You as a customer cannot choose the delivery date unless you pay. The customer should choose a suitable delivery date not Edecks. Overall the decking was acceptable but the customer experience was not. The service is there to suit Edecks first, not the customer unfortunately."
1 Helpful Report
Posted 4 years ago
Edecks is rated 3.48 based on 379 reviews

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