How would you rate
"Out of an order for 22 larch wood decking boards, I had 10 of them which were a very poor standard. My order was for £200+ and all I received was a refund of £17 for faulty boards.
BEWARE of ordering from EDecks, as customer service is diabolical!"
"Reluctantly I gave wreck 1 star
This company is totally laughable avoid like the plague
( I somehow knew they would do this ) just by the ridiculous way you have to deal with customer services
They delivered the wrong decking not hard to work out
I ordered " Grooved decking "
Got " Rippled decking "
Reported it - they asked me to send photo - I send photo - ha ha they say they can see slight grooves in my decking so they have sent what I ordered BIG HA HA
Whichever AR$÷h@le looked either needs to go learn the difference in the produces or needs to go to Specsavers or is this just the way the company runs it's business
Also told me is I want to return I will be charged for it
SAD AND SERIOUS vile way to run a business
Shame on edecks avoid at all costs"
"I’ve been meaning to feedback for a year or more now. Basically bought the Hollow composite board, it’s atrocious, laid it with 1:100 fall like a normal deck, the board has split and buckled all over the place. It’s crumbles under pressure, the 50% bamboo fibre is not fit for purpose in this country ie frost & wet ....£2,300 of rubbish the composite boards are the same water sits in them and freezes... I’m a professional and fully registered with 25 yrs experience. Edecks washed their hands of it saying I didn’t use end caps that’s why it’s like it is in the state it’s it in. Basically I had to relay new deck for client using a quality board from Millboard. Do not use this company Edecks terrible products and customer care. I note they have discontinued the hollow board due to so many problems. Shame they couldn’t hold their hands up at the time I originally complained over a year ago. Do not use Edecks."
"Delivery was slow. Item delivered was not suitable. When tried to return, faced with 20% restocking fee and £35 pick up, that’s if you can return at all. Avoid unless you are absolutely sure you know what you want and don’t need speedy delivery."
"Decking arrived on wrong date, at wrong time (pre 6.30am and claiming I wasn’t in!), dumped in front yard rather than in back garden as arranged, and the timber itself was wet to the touch and replete with green mildew. Heard nothing back from customer services who are apparently “dealing with other customers”....do not buy from these cowboys"
"Bad experience. Messed up with delivery, waiting for a week. Didnt turn up i needed to chase them. When it arrived wasnt all order so another day needed to wait another delivery. Came all mouldy and some boards broken and with big holes.
I was fighting two weeks to trying to sort it......
Glad some had good experience"
"Not only did eDecks fail to inform me that they couldn't fulfil my entire order before they delivered only two-thirds of it, but when they then told me that they'd expedite delivery of the missing panels they then delivered the wrong size panels. Useless."
"Ordered 3 decking sets for various sizes through the made to measure section. I am by no means great at diy, but was easily able to but these together and the results have transformed our garden and look fantastic. Cannot recommend edecks enough and will definitely use again!"
"Prompt delivery. Reasonable price and very easy to assemble."
"Excellent customer service. After an initial issue which was rectified. Edecks followed up to explain a change in their process based on my feedback. These changes will make a big difference when ordering and communicating online. Very impressed that they were willing to make changes based on customer feedback. I will definitely use Edecks again in the future."
"Ordered Onduline for shed roof. Clarified that it would come in time as had builder booked. Delivery did arrive when promised but it was someone else’s who lives several hundred miles away. Rang them immediately. They asked for photos which we emailed straight away. They claimed not to have received the email. Promised to ring back but emailed instead without resolving issue. Eventually got a phone call from the person whose order we had as our invoice was in his packaging. When I looked we had his invoice with all his details on. Contacted eroofs the following day and at my request they agreed to send out the bits we were missing on next day delivery. These came on time. We agreed to have a red roof rather than the black we ordered as that was what we had received. They need to collect the pieces they shouldn’t have sent and despite sending them my holiday dates they arranged uplift for while we are away. Have now rearranged but I question whether it is viable for them to actually bother as the cost to the customer is about £50 but it is a 400 mile round trip. In addition I will have to be here for a third day instead of the original one day. Sales department were helpful and price was good but customer services need to be more proactive and the warehouse needs to sort themselves out. I note from the reviews that mixing orders up isn’t infrequent. Also said we shouldn’t have booked builder until we had items. Can only assume this is because they make lots of mistakes or courier service is unreliable."
"quickdelivery good comms"
"Many thanks to everyone at edecks .It was very easy to place an order staff very helpful ,Communication was great on delivery and delivery was on time .Products are well priced and I would recommend this company to any one ."
"Sent the wrong stuff then customer care was more like customer torture! Took several days many many hours on the phone holding, 10s of emails and reams of support ticket text."
"Our decking wood, structural members, screws and weed membrane all arrived on time and in good order. Really nice delivery guy helped moved everything through my terrace house into the garden. Decking now looks great! Thanks eDecks"
"Great products delivered on time- I would definitely recommend"
"Good quality products, delivered speedily and on time"
""very happy with Onduline roofing sheets - good product - easy to fit."
"Great service and speedy delivery"
is rated 4.47
based on 957