DO NOT USE THIS COMPANY!!! I left a genuine review on their Facebook page and they blocked me...this is the sort of company you will be dealing with. They are by far the worst company I have ever dealt with and their rude, unhelpful staff are a joke!! I placed an order online (for which I had to send photo ID and proof of address - never had to do this before) and the payment was taken and I was informed delivery would be within 6 working days. Later I received a phone call to tell me that the product wasn't actually in stock and I would be waiting until the 10th of December - then after asking again for an exact time of delivery the guy replied - well I don't actually know! We then discussed the options, as my guy fitting the decking was booked in on the back of them telling me 6 working days, and I was told about another grey composite option. I opted to go for that product and was told delivery would be Thursday. Delivery DID arrive on the Thursday but I had the delivery driver tell me it was my job to jump up on the lorry and unload the gear myself ???? I contacted eDecks to explain that this is not acceptable and that I didn't want the order any longer and I was told - tough luck basically as they had sent me an email telling me this (shock...I never received that email). They later explained they can provide the delivery the following day with one of their guys taking the product off the lorry - I stupidly agreed, rather than just get a refund and be done with the joke of a company! The delivery turned up the following day and there were handfuls of damaged boards and edging strips. I have requested for them to just get the whole lot off my property and I will use a better company. I am awaiting the pick up and refund...the incompetence of the company will suggest this will also be a drama!!