If I could rate them a zero, then I would. As a clinically extremely vulnerable person, no help during covid, basically said if your meter is not topped up then you'll have no gas or electricity. When trying to contact them recently, no emergency number for evenings or weekends. Left myself and my daughter to freeze due to no heating and not being able to shower or even wash unless with cold water. They aren’t a helpful green energy company, they don’t answer messages outside of office hours. I’m trying to move companies but can’t even switch at the moment, due to other companies not taking people on. Solar labels on the house are not worth bothering with. Wish I’d never switched to them.