I do not believe that they are as transparent about their products as they could be. I recently purchased a Wonderchef Nutri pot from them and when I tell you that the pots front label and buttons are like a poorly glued on label I would not be exaggerating! The buttons were not built onto the machine. I was too scared to tug at the label incase it came off. There was also lots of ‘white’ foamy stuff stuck all along the wire which I had to scrape off. Honestly the ONLY thing that has stopped me sending it back is that it stated I would have to do so at my own expense and as the item is quite heavy I didn’t want to lose any more money. I have not used the item so cannot say how well it works, but considering that the ‘instruction booklet’ (and I use the term loosely) is very scant and speaks only of Indian food recipes it is quite hard to follow if you plan to cook other foods. I may just have to chalk this purchase up to experience. This will be my one and only purchase from this website. I will stick to the well known store with its partners and their clear concise web reviews.