NEIL U
eCookshop itself is very good but I'm not sure I will ever order anything from them again. They use DPD Local as their delivery firm. DPD twice falsely claimed it had called to deliver and no-one was in. I was in both times waiting for them in the kitchen when I received the text saying they had called and I wasn't in. They sent an accompanying photograph of a house - said to be mine to prove I wasn't in. The photo purported to show my house. I have lived in the area for 30 years and I have no idea where that property is - it is certainly no-where near my home. Secondly, the same photo was shown twice, purportedly showing photos taken on different days (curiously, the leaves on the pavement hadn't moved on both photos and the van was parked in exactly the same position in each photo). I appreciate van drivers are probably paid very little and are given many deliveries to do in a short time frame but this was unacceptably bad and almost certainly dishonest service. Caveat emptor.
1 year ago
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eCookshop.co.uk has a 4.9 average rating from 11,928 reviews

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Alice, Customer Support

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