I purchased 3 number Villeroy & Bosh 175mm Salad bowls twice, which were delivered in their Villeroy & Bosh boxes. These were fine. I then purchased 6 number Villeroy & Bosh 290mm flat plates. These were delivery with protective paper separating them well wrapped in protection. However they had been removed from the Villeroy & Bosh box at some point. When inspecting the plates in the light I can see scratches on them. It looks like they have been stored at your premises on top of each other with no protective paper between. I will be returning them for a full refund, as they are not acceptable. I paid more for the flat plates from you than another supplier, because of the good service on my first two purchases from you.