BEWARE! Not a good company to deal with at all. They owe me money and are fobbing me off. DO NOT BUY FROM THIS LOT! I bought an extendable hedge trimmer from Eckman, it was reduced. When it arrived, I realised right away it was far too heavy for me to use, and immediately re-parcelled it. I phoned Eckman who arranged a Yodel pickup. I have not received my refund. This was months ago. I have rung Eckman twice, both times I’ve to to hang on the line for ages. The first time I was told they didn’t have the money ‘GoGroupie’ has it, apparently I’d bought it through them. I’ve never heard of them and their name was never mentioned until now. She said she’d tell ‘GoGroupie’ that the trimmer had been returned, and to refund me. All good... But no refund came. I rang again, this time I was told that I would have to contact ‘Go Groupie’ myself, as it was nothing to do with Eckman, they just supplied the trimmer. I cannot contact Gogroupie online as I don’t have a ‘voucher number’. I can’t ring them, I could write to them, but I think I’d get the same response - nothing. I’m only thankful I didn’t buy something even more expensive for them. Go elsewhere. I wish I had.