If there was nil stars, then that is where my tick would be....I have bought many Eckman products over the years, and always seem to have trouble with them. The customer service is non existent, The problem is that if the products are outside the guarantee, and they go wrong, its impossible to get spare parts. You are told that they no longer make that particular product and paerts are unavailable. I have a 24 volt lawnmower, and the batteries need replacing, no chance...I have a leaf blower, and the bag needs replacing... no chance...On top of that bought a telescopic hedge trimmer, which is so heavy its impossible to use at an angle..../.This company and the companies that sell their products need investigating ...I have E mailed about 30 times , written 3 letters but no response......Disgusting service.