Ordered 3 fruit trees but when they arrived 2 were without tap roots just a few weak side roots. They arrived with the roots in a dry bag of sawdust and a few yellow leaves on the stems. I immediately contacted Tina at customer services to say they were not fit for purpose and wanted a refund. I was told that I should plant them as they would grow and when I asked her how can she make the judgement when she could not see them I was told that how they were suppose to look. As an experienced gardener I said I can guarantee they won't grow as they did not have enough roots and I was not prepared to go to the trouble of planting them and then waiting 2 or 3 months to prove I was right. I then asked about their Guarantee to which she replied I could return them but I would have to pay postage as there was nothing wrong with them!! We then went through the same argument of how did she know as she could not see them ....! So the upshot is I paid £5 delivery charges on a £30 item and then another £5.10 to return the items so I have ended up pay £10 for nothing. DO NOT use this firm as the quality is deplorable and the customer care is insulting. They deserve the criticism they receive and I wish that I had found this website before ordering.