Placed an order and paid by credit card. Was advised 7-10 days delivery. After waiting for over 10 days tried calling eckman to ask when I could expect the item. It took me nearly 4.5 hours to speak to someone who advised they only take orders, they transferred me to a ringing telephone, I held on for 47 mins but no one bothered to answer the phone! After two more days I finally got through to the ideal home show shop where the order had been placed originally, who apologised and informed me that eckman had cancelled the order and should have informed me and refunded me in full! I have requested my credit card company demand the money back. I will never ever use eckman or the ideal home show shop again! If they cannot deal with office basics then I wouldn't trust their tools in the slightest! Beware!