I am extremely dissatisfied with the service we have received from this company. My Mum spoke to a woman concerning an extendable hose – the woman assured her it extended to 100 ft so Mum ordered it. When it arrived it only extended to 50 ft. I rang on Mum’s behalf (she is 88) and the ‘friendly team’, Andy, in returns stated that he could not be sure my Mum had really wanted the 100 ft, it was clear that the product number was for a 50 ft, and could not verify the conversation she had with the customer service person concerning the hose. He stated that Mum should have known the longer hose was more expensive. In effect he called my Mum a liar. We have also got to return the hose at our own cost. Bearing in mind Mum paid for express delivery this situation has cost her in excess of £12. We will not be using this company again. I feel very angry. ‘Easylife’ – I don’t think so.