How would you rate
Easylife Group ?
"I would honestly give them a zero star review if I could!!
Ordered an electric airer from them on 14th Jan. When it turned up a few days later I wasn't happy with the quality and so contacted them to return it. Due to the size it had to be collected and they use Yodel. I doubt there is a worse delivery company on the planet! After 3 missed collections where I had finished work early on 2 occasions and waited in for a WHOLE DAY, I arranged for a reputable company to deliver the product back to them (after having got confirmation that they would refund me first) It was delivered back to them on 14th Feb and it is only today, 1st March, that I have received a cheque for my delivery costs. I had to phone them yet again to find out where my refund was for the product as they said it would take 14 days, but we were now over the 14th day, only to be told that it hadn't been processed by the warehouse until 19th Feb and the 14 days would start from then!! I was speaking to a guy from the 'Customer Service Department' and told him what I thought of his company and their return policy!! Luckily I had paid by Paypal and had used their Resolution Centre to deal with easylife. Coincidentally, a full refund appeared in my Paypal account about 10 minutes after I finished speaking to easylife.
DO NOT TOUCH THEM WITH A BARGEPOLE!!!!! I have had nearly 7 weeks' worth of aggro and stress from this company and I would avoid at all costs.
"Passed my name on to numerous other companies, hence i was always receiving telephone calla which I did not want"
"Easy website, great range of products, quick delivery and fantastic customer service. Brilliant."
"I wasn't really happy as they changed the delivery day & I had to email them as I never received a confirmation emai. Not very happy"
"My order came quickly and in good condition. Website easy to use"
"still waiting to see how happy, goods not recieved"
"Catalogue with a very wide variety of useful household and gardening products, which saves time trailing round the shops looking for things. Very prompt and efficient service at reasonable prices. Sometimes with free delivery."
"no delivery on date given, no dispatch number given, 4 long phone calls to get cancellation and refund, persuaded to opt for Easylife Rewards without a full picture, got a refund eventually. Cannot be trusted"
"Placed an order with an indication that items were in stock and that delivery would be 7 days. Ten days later my order was still showing 'awaiting picking' on my account (even though my credit card had been debited). I therefore sent them a message via the contact board on there website. 24 hours later nothing had happened. So I rang them to be told by the adviser that he would send a message to the ordering department and I would get an email from them the following day. Guess what? No I didn't! so I rang again to be told it was being dispatched (I could see the status has changed on my account page) I said I wanted to to make a formal complaint and was told a manager would ring me in about an hour....you've guessed....no they didn't. I am now fed up and have no confidence that this order will arrive."