Total scam. It seems this “company” have been operating for several years and I can’t understand how it hasn’t all been closed down. By some magical means when you buy something you have apparently signed up to a mythical subscription, in my mum’s case for £18.50 a month on her credit card. We are not sure how long this has been going on for but I noticed 3 charges of £18.50 in a 3 week period on her monthly statement. I rang on their 0800 number ( for orders NOT their recommended number at “local” rate) but after explaining why I was making the phone call the answers seemed odd and made me very suspicious. There was no real explanation of what she might have bought, more all along the lines of elderly and vulnerable people often sign up to subscriptions but forget they have done it. Subscription to what and for what, well who knows? Let’s call it an imaginary product. The man I was speaking to said that all future subscription payments would be cancelled but when I requested that he sent a confirmation email he refused and said I had his word instead!!! I requested an email address so that I could send him a record of the conversation. Guess what? The email he supplied didn’t work. I rang the credit card company who said they would investigate. They were very familiar with Easylife and have stopped any future payments to them. I’m surprised since Easylife are so well known as a scam that they can continue to advertise and that credit cards and banks don’t automatically block repeated payments and check with customers first. I would appreciate if anyone can suggest a way to make an impact here and try to stop these fraudsters. I would be grateful to hear of any pointers as to what action we can take to retrieve funds and put a stop to this to prevent future victims.